Back to Documentation
Support Docs Tickets

Enable invoice tips

Turn on gratuities, set your suggested percentages, and see where tips appear once a customer pays.

tips gratuity invoices payments settings brand
Web app Mobile app

Tipping lets a customer add a gratuity when they pay an invoice online. It’s on by default, so there’s usually nothing to switch on — but this is where you confirm it’s enabled, choose the suggested percentages customers see, and learn where the gratuity shows up afterward.

Before you start: sign in with an account that can manage settings (an operator/employer account). Tips ride your online payment link, so your Stripe account must be connected under Settings > Integrations — customers only see the tip option on invoices they can pay online.

  • 1

    Open Brand & Docs settings

    Select Settings in the left navigation, then open the Brand & Docs tab. This is where your logo, brand colors, document text, and tip settings live.

    Screenshot — Open Brand & Docs settings

    The Brand & Docs settings page.

  • 2

    Find the Tip / Gratuity Settings card

    Scroll to the Tip / Gratuity Settings card. Its description reads Let customers add a gratuity when they pay an invoice. On by default., and the Enable tips checkbox is ticked unless you’ve turned it off.

    Screenshot — Find the Tip / Gratuity Settings card

    The Tip / Gratuity Settings card with tips enabled.

  • 3

    Set your suggested percentages

    Under Suggested percentages, enter the tip percentages customers will see as one-tap buttons — the defaults are 15, 18, and 20. Each value must be a whole number between 1 and 100.

    Screenshot — Set your suggested percentages

    Editing a suggested percentage.

  • 4

    Save your tip settings

    Select Save on the Tip / Gratuity Settings card. A green Tip settings saved message confirms the change, and your percentages stay set the next time the page loads.

    Screenshot — Save your tip settings

    The saved confirmation.

  • Turning tips off

    Clear the Enable tips checkbox and select Save to switch tipping off. Customers then see no tip option anywhere they pay — both the emailed invoice link and the customer portal hide it. Your suggested percentages stay saved on this card for whenever you turn tips back on.

    Screenshot — Turning tips off

    Tips switched off — the percentages remain saved.

  • Choosing your percentages

    You can suggest fewer than three percentages — clear a box you don’t need and save. Whatever you set, customers always also get a Custom amount field and a No tip option, so you’re choosing the suggestions, not the only choices. Values outside 1–100 aren’t accepted.

  • What your customer sees

    On their invoice, the customer picks one of your suggested percentages, types a custom amount, or chooses No tip, and watches the total update before paying. The full customer walkthrough is in add a tip to an invoice.

  • The gratuity on the invoice

    Once a customer tips and pays, the invoice shows a Gratuity line — labeled with the tip as a percentage of the subtotal, e.g. Gratuity (18%) — and a tip-inclusive Total Quote Amount. Open any tipped invoice from Invoicing & Payments to see it.

    Screenshot — The gratuity on the invoice

    A paid invoice showing the Gratuity line and tip-inclusive total.

  • On the PDF and receipt

    Select Preview (or Actions > Download PDF) on the invoice and the Gratuity line and tip-inclusive Total appear on the branded document the customer receives, too.

    Screenshot — On the PDF and receipt

    The invoice preview with the Gratuity line.

  • In your revenue totals

    Gratuities count toward your earnings: collected tips are folded into your Dashboard revenue and your job and customer revenue totals, so the figures reflect the money actually received, not just the pre-tip invoice amount.

  • Tips are live

    Tipping is on, your suggested percentages are set, and customers can add a gratuity when they pay. Every tip shows on the invoice, on the PDF/receipt, and in your revenue totals.

  • Tips & related

Need more help? If you can't find what you're looking for in our documentation, create a support ticket and our team will assist you.