Back to Documentation
Support Docs Tickets

Enable invoice tips

Turn on gratuities, set your suggested percentages, and see where tips appear once a customer pays.

tips gratuity invoices payments settings brand
Web app Mobile app

Tipping lets a customer add a gratuity when they pay an invoice in the CleanOps app. It’s on by default, so there’s usually nothing to switch on — but this is where you confirm it’s enabled, choose the suggested percentages customers see, and learn where the gratuity shows up afterward.

Before you start: sign in to the CleanOps mobile app with an account that can manage settings (an operator/employer account). Tips ride your online payment link, so your Stripe account must be connected under Settings > Integrations — customers only see the tip option on invoices they can pay online.

  • 1

    Open Brand & Docs settings

    From the bottom navigation, tap More, then Settings, then open Brand & Docs. This is where your logo, brand colors, document notes, and tip settings live.

    Screenshot — Open Brand & Docs settings

    The Settings list with Brand & Docs.

  • 2

    Find the Tip / Gratuity Settings card

    Scroll down the Brand & Docs screen to the Tip / Gratuity Settings card. Its description reads Let customers add a gratuity when they pay their invoice., and the Enable tips checkbox is ticked unless you’ve turned it off.

    Screenshot — Find the Tip / Gratuity Settings card

    The Tip / Gratuity Settings card with tips enabled.

  • 3

    Set your suggested percentages

    Under Suggested tip percentages, tap a box and edit the percentages customers will see as one-tap buttons — the defaults are 15, 18, and 20. Each value must be a whole number between 1 and 100.

    Screenshot — Set your suggested percentages

    Editing a suggested percentage.

  • 4

    Save your tip settings

    Tap Save Changes. A Success dialog confirms Settings saved successfully. — tap OK. Your percentages stay set the next time the screen loads.

    Screenshot — Save your tip settings

    The saved confirmation.

  • Turning tips off

    Clear the Enable tips checkbox and tap Save Changes to switch tipping off. The suggested-percentage boxes hide while tips are off, and customers then see no tip option when they pay. Re-tick Enable tips to bring your saved percentages back.

    Screenshot — Turning tips off

    Tips switched off — the percentage boxes are hidden.

  • Choosing your percentages

    You can suggest fewer than three — clear a box you don’t need before you save. Whatever you set, customers always also get a Custom amount option and a No tip option, so you’re choosing the suggestions, not the only choices. Values outside 1–100 aren’t accepted.

  • What your customer sees

    When the customer opens the invoice and taps Pay Now, an Add a tip sheet offers your suggested percentages, a custom amount, or No tip. The full customer walkthrough is in add a tip to an invoice.

  • The gratuity on the invoice

    Once a customer tips and pays, open the invoice from the Invoices tab: the Summary shows a Gratuity line and a tip-inclusive Total — for example a +$36.00 gratuity bringing a $140.00 invoice to $176.00.

    Screenshot — The gratuity on the invoice

    A tipped invoice showing the Gratuity line and tip-inclusive total.

  • On the document preview and receipt

    Tap the preview (eye) icon at the top of an invoice to see the branded document the customer receives. The Gratuity (18%) line and tip-inclusive Total appear there too.

    Screenshot — On the document preview and receipt

    The invoice document preview with the Gratuity line.

  • In your revenue totals

    Gratuities count toward your earnings: collected tips are folded into your Dashboard revenue and your job and customer revenue totals, so the figures reflect the money actually received, not just the pre-tip invoice amount.

  • Tips are live

    Tipping is on, your suggested percentages are set, and customers can add a gratuity when they pay. Every tip shows on the invoice, in the document preview, and in your revenue totals.

  • Tips & related

Need more help? If you can't find what you're looking for in our documentation, create a support ticket and our team will assist you.