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Enable invoice tips

Turn on gratuities, set your suggested percentages, and see where tips appear once a customer pays.

tips gratuity invoices payments settings brand
Web app Mobile app

Tipping lets a customer add a gratuity when they pay an invoice in the CleanOps app. It’s on by default, so there’s usually nothing to switch on — but this is where you confirm it’s enabled, choose the suggested percentages customers see, and learn where the gratuity shows up afterward.

Before you start: sign in to the CleanOps mobile app with an account that can manage settings (an operator/employer account). Tips ride your online payment link, so your Stripe account must be connected under Settings > Integrations — customers only see the tip option on invoices they can pay online.

  1. 1

    Open Brand & Docs settings

    From the bottom navigation, tap More, then Settings, then open Brand & Docs. This is where your logo, brand colors, document notes, and tip settings live.

    The Settings list with Brand & Docs.

    The Settings list with Brand & Docs.

  2. 2

    Find the Tip / Gratuity Settings card

    Scroll down the Brand & Docs screen to the Tip / Gratuity Settings card. Its description reads Let customers add a gratuity when they pay their invoice., and the Enable tips checkbox is ticked unless you’ve turned it off.

    The Tip / Gratuity Settings card with tips enabled.

    The Tip / Gratuity Settings card with tips enabled.

  3. 3

    Set your suggested percentages

    Under Suggested tip percentages, tap a box and edit the percentages customers will see as one-tap buttons — the defaults are 15, 18, and 20. Each value must be a whole number between 1 and 100.

    Editing a suggested percentage.

    Editing a suggested percentage.

  4. 4

    Save your tip settings

    Tap Save Changes. A Success dialog confirms Settings saved successfully. — tap OK. Your percentages stay set the next time the screen loads.

    The saved confirmation.

    The saved confirmation.

  5. Turning tips off

    Clear the Enable tips checkbox and tap Save Changes to switch tipping off. The suggested-percentage boxes hide while tips are off, and customers then see no tip option when they pay. Re-tick Enable tips to bring your saved percentages back.

    Tips switched off — the percentage boxes are hidden.

    Tips switched off — the percentage boxes are hidden.

  6. Choosing your percentages

    You can suggest fewer than three — clear a box you don’t need before you save. Whatever you set, customers always also get a Custom amount option and a No tip option, so you’re choosing the suggestions, not the only choices. Values outside 1–100 aren’t accepted.

  7. What your customer sees

    When the customer opens the invoice and taps Pay Now, an Add a tip sheet offers your suggested percentages, a custom amount, or No tip. The full customer walkthrough is in add a tip to an invoice.

  8. The gratuity on the invoice

    Once a customer tips and pays, open the invoice from the Invoices tab: the Summary shows a Gratuity line and a tip-inclusive Total — for example a +$36.00 gratuity bringing a $140.00 invoice to $176.00.

    A tipped invoice showing the Gratuity line and tip-inclusive total.

    A tipped invoice showing the Gratuity line and tip-inclusive total.

  9. On the document preview and receipt

    Tap the preview (eye) icon at the top of an invoice to see the branded document the customer receives. The Gratuity (18%) line and tip-inclusive Total appear there too.

    The invoice document preview with the Gratuity line.

    The invoice document preview with the Gratuity line.

  10. In your revenue totals

    Gratuities count toward your earnings: collected tips are folded into your Dashboard revenue and your job and customer revenue totals, so the figures reflect the money actually received, not just the pre-tip invoice amount.

  11. Tips are live

    Tipping is on, your suggested percentages are set, and customers can add a gratuity when they pay. Every tip shows on the invoice, in the document preview, and in your revenue totals.

  12. Tips & related

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